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Brookline Residents Invited To Participate In Human Services Resident Survey


The Brookline Department of Public Health and Human Services (DPHHS) invites residents to participate in a Human Services Resident Survey.

The survey aims to gain insights into residents’ experiences with accessing services. Community members are asked to identify existing barriers to accessing various human services. The 10-minute survey is available in Chinese, Russian, and Spanish, in addition to English.

The survey is part of the third phase of the Human Services Assessment and Gap Analysis that the Department initiated in October 2023, in collaboration with consultants Kulik Strategic Advisors (KSA). In addition to the Resident Survey, KSA will conduct focus groups among select populations to better understand the stories behind the data.

During the initial phase, KSA developed a resource inventory of human services in and around Brookline, including areas such as childcare, employment support, food access, housing support, and health care. In the subsequent phase, the Human Services Assessment, KSA collected provider surveys and conducted key informant interviews.

Sigalle Reiss, Director of Brookline DPHHS, expressed her excitement for the launch of the Resident Survey, as part of the Department’s ongoing commitment to improving human services in the community: “This survey offers residents an invaluable opportunity to voice their experiences and help shape future programs,” she said. “Your participation will directly contribute to improving accessibility and effectiveness in Brookline’s services.”

All residents who complete the survey will receive a $10 gift card for their time.

For questions regarding the Resident Survey, contact Marcos Alcorn at malcorn@kulikstrategic.com. Residents can learn more about the Human Services Assessment and Gap Analysis by visiting here.